Correct, and I agree -- reads lying fully within introns are usually not counted for either single-cell or bulk.
Inclusion of introns in a transcriptome "index" is what improves accuracy (but this is because mapping accuracy is improved). Reads lying fully within introns are usually only used in single-cell for things like RNA velocity analysis and splicing analysis -- not for typical quantification.
For nuclear preps, purely intronic reads are quantified simply because what we're interested in is the nascent (unspliced) RNA molecules which is mostly what's present in the nucleus.
How to calculate average coverage for all genes ?