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Error while running CIBERSORTx on Bulk RNA-Seq data

I have prepared the Reference sample and Phenotype class file for RNA-Seq data to process it through CIBERSORTx. But I keep on getting the following error message. Can someone help me what am I missing? enter image description here

cibersortx

Be sure that your input files follow their conventions, see manual, or if it does then email them. It is a blackbox basically, only the developers can see the actual logs.

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