If you know a specific example in your data, please try to pileup the surrounding portion with
samtools mpileup --output-tags AD,DP -uf $REFERENCE -r $REGION_OF_INTEREST $BAMFILE | bcftools call -m
with $REGION_OF_INTEREST begin something like chr1: 10000-10050 if your expected indel is at chr1:10025, i.e., 25 bases up- and downstream of the expected position.
This command skips the -v, --variants-only to have all alternative alleles to be listed. If the insertion is listed, please check the genotype. My guess is, that the genotype is "0/0", which - from my understanding - suggests that samtools statistical methods infer the sample to be wild-type, i.e., not contain the insertion. If this is the case you will have to dig deep into the statistical methods of variant calling or ask the authors of samtools ;-)
If the insertion does not appear even you left away the -v, then there is probably some problem with the data or some bug.

No one sees this behaviour?
I can confirm that it not only occurs with my data but also with at least another case when mapping/consensus calling viral sequences!