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cant get FASTQ from basespace, only option is SAV

I can not download FASTQ from basespace, on run window I can see the project and it says it is completed, however, FASTQ option is not available, I can only download SAV like this

basespace rnaseq illumina
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updated by GenoMax GenoMax • written by gkarabiyik • gkarabiyik

And I am the owner, and, I can only see the project on RUNS window but not in PROJECTS window

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written by gkarabiyik • gkarabiyik

Please ask Illumina tech support. If you are the owner then there must be something wrong.

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written by GenoMax GenoMax

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