Just a comment that the process should go through their institution's Sponsored Projects Office or equivalent:
How does a Principal Investigator (PI) get registered in eRA Commons? Once the applicant organization is registered in eRA Commons, the organization's Signing Official can register the Principal Investigator by creating an account with the PI authority role. When a Signing Official creates an account for a PI, the PI will receive an email to go to the Commons to verify the PI's profile information. (This email is sent only when PI has prior NIH support, otherwise the account is created right away)
hi,
I'm facing the same problem and I hope u share with us if u could find any solution. Thanks
I modified my answer to the current ERA commons help page.