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I would expect the issue to be technical, i.e. in the library preparation. As you suggest, the quantification could have been off, leading to adding less pooled library to the flow cell than should have been added, therefore sequencing less. Did you get information about the cluster density and the % of clusters passing filters for the lanes?
Were the 24 libraries also quantified before pooling? Was the concentration lower at that point?
Did the core facility give you the remainder of the libraries or pools after sequencing?