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Cell ranger multi for demultiplexing FB files and GEX files

I have my feature csv file which is multiplexing capture, i have feature barcode fastq files, gex fastq files and i was trying to run cell-ranger multi but this error shows up (error] Deplex Error: No valid tags were identified during the initialization phase.

This can indicate corrupt or problematic data.) i do not know how to troubleshoot

cellranger

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