Take a look at DemuxSummaryF1L1.txt file in Unaligned/Stats directory of the run to get an idea of what the "Undetermined" pool of index sequences looks like. Be sure to scroll down for a bit in this file to get to a section that looks like:
### Most Popular Unknown Index Sequences
### Columns: Index_Sequence Hit_Count
TCACCAAG+CACGGCGC 360
TCAACAAT+CACGGCGC 320
TCACCGAT+CACGGCGC 240
Generally this error happens because the indexes have either been reverse-complemented or are plain wrong in your SampleSheet file. Once you fix that issue the demux should proceed fine.