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bedtools intersect error

I want to intersect two text file containing gene dataset using bedtools however I get an error saying

received illegal bin number getBin call
Unable to add record to the tree

Please let me know how do I proceed??

bedtools

Please show an example of both files and make sure they are tab-delimited.

Both are normal text document files . Thankyou I will check for the same!!

Text documents can be tab, comma, dot, hypne, whitespace-delimited, that is not informative. Intersect works on coordinates: chr-start-end separated by tab.

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