Adding to Guillaume's response, you can also use samtools mpileup to get the full set of alleles from all the reads covering a genomic position (http://samtools.sourceforge.net/mpileup.shtml).
I have written a python script that converts the mpileup output to a table containing read counts.
Could you provide some more information? For example what program did you use and which parameters?
Thanks Guillaume an Noushin for detailed responses. Now, I think I can find what I need.