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galaxy cloudman not launching

Hello-

I'm hoping this is the right place to post this, apologies if not.

I've just tried to launch a couple of galaxy cloudman instances approximately 45 minutes ago, one in US East, one in US West. Neither has launched. The one in US West is still "requesting", US East has made it all the way to "ready" but has still not given me an IP address via the Cloudman start-up page, nor is it showing up in my Amazon EC2 Dashboard. (I have no instances running in any region according to Amazon).

I've successfully launched Cloudman instances dozens of times, so I would hope it's not an error on my part. Does anyone have any insight? Thanks so much,

software error
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updated by Ram Ram • written by scambier • scambier

Thanks. Really sorry for the confusion.

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written by scambier • scambier

It's easy to be confused, the sites look nearly identical and have similar names.

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written by Devon Ryan Devon Ryan

Hello scambier!

We believe that this post does not fit the main topic of this site.

OP has probably moved this post to Galaxy BioStars, but not deleted the question here.

For this reason we have closed your question. This allows us to keep the site focused on the topics that the community can help with.

If you disagree please tell us why in a reply below, we'll be happy to talk about it.

Cheers!

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written by Ram Ram

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